Questions & Answers
Each of our plans include a dedicated Virtual Assistant. You will work with your Virtual Assistant on a one-to-one basis, continually submitting tasks directly to this person. Your Virtual Assistant will grow to know you, your work, and your preferences—all while learning to anticipate your needs without you having to repeat yourself.
As a collaborative consumption business, our Virtual Assistants are a shared resource among clients. They schedule their days to best serve you and your incoming tasks with priority and without delay. As such, we do not offer immediate turnaround, though we expect most tasking to be completed in 24 hours. We encourage you to place priority levels and deadlines on your projects.
All of our Virtual Assistants are located in the United States, Canada and Philippines or India as per your preferred location you’ll work with an assistant in the time zone of your preference: East Coast or West Coast. Do you live outside the U.S.? No worries! We currently have clients in over various countries and can happily support your needs—wherever you are. Please be aware that your Virtual Assistant will be working from their U.S. time zone (EST/PST) when completing your tasks.
First, welcome aboard! We will begin locating the best possible Virtual Assistant for you using the information you shared during the signup process about your working style and personal preferences. After we’ve determined who would be the best fit for your needs—we’ll send an email connecting the two of you! We suggest hopping on a quick call soon after. We aim to introduce you to your Virtual Assistant within two business days of signing up.
As a monthly membership service, our clients subscribe to us for the ability to retain a Virtual Assistant. While each plan offers a different level of service, as a membership subscription our plan hours do not rollover, and your membership fees are not tied to time specifically.
Our Virtual Assistants work standard business hours, Monday through Friday and are not required or expected to work on weekends or after 6 p.m. You can submit your tasks anytime, day or night, weekday or weekend. If submitted before/after business hours, your Virtual Assistant will receive the task(s) the following business day to begin working on them. We do want to note that if you send a task minutes before the workday ends, it is unlikely to be completed that same day.
Global observes major U.S. holidays. Your Virtual Assistant will be offline and spending quality time with family and friends on these occasions during the year:
- New Year’s Eve
- New Year’s Day
- President’s Day
- Memorial Day
- Independence Day
- Labor Day
- Day Before Thanksgiving
- Day After Thanksgiving
- Christmas Eve
- Christmas Day
When a holiday falls on a weekend, Wewill follow the U.S federal day of observance.
Absolutely. Your Virtual Assistant can coordinate meetings, schedule appointments, and manage your calendar with ease. We can support Google Calendar, Outlook, iCal, and others. Simply share and grant your Virtual Assistant access to manage your calendar. It is that simple!
Yes! Your Virtual Assistant can place orders, make purchases, and schedule payments safely and securely. You can read more about our security measures and policies here. To
share credit card information, passwords, and other sensitive data, simply have your Virtual Assistant collect your information over the phone. This way, we can ensure your information remains safe. AtGlobal , we are committed to the security of your account!
They sure can but with some limitations. Your Virtual Assistant is happy to contact vendors, make reservations, and place phone calls for you but they cannot make sales or prospecting calls to solicit customers.
Yes and no. Every Virtual Assistant will be accessible to you by phone. However, this line is available for your convenience alone. Your Virtual Assistant cannot accept calls from contacts, vendors, or service providers on your behalf unless he is provided a dedicated phone line from you.
They can! Your Virtual Assistant can read, send, delete, organize, filter, and create rules for messages on your behalf. It’s a great way to stay on top of email and keep your inbox tidy.
They sure can. Your Virtual Assistant can use Google Presentations to format and edit personal or business presentations with your provided content, images and detailed instructions.
All of our Virtual Assistants go through a rigorous certification process so that they can best serve you from day one. While we do not offer specific training for specialized software, our Virtual Assistants are more than happy to assist if you are able to provide instruction. Please note that we are unable to provide support for any software requiring local desktop download.
Your Virtual Assistant will happily find you an excellent bookkeeper or CPA. , Virtual Assistants will be able to provide assistance with QuickBooks or other accounting tools.
Your Virtual Assistant can certainly research and vet qualified freelancers or graphic design agencies. However, as talented as your Virtual Assistant is, they cannot personally provide assistance with design projects.